1- How do I place a bet?
First, log in with your login name and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right-hand side of the homepage. Next, specify the amount you wish to stake and your preferred type of bet (single, parlay, system or chain bets) and click on “next”. In the third and final phase, you can either finally confirm the bet or cancel it. Please note that our GTCs do not permit cancelling any bets once they have been placed.
2-When is a bet cancelled?
When in the name of a player or a team, or in the odd or in the points total a misprint exists, or in the case that a bet has been accepted when a match has already started then the bet is cancelled. If there is a system/chain/express bet then the odd of this game is taking the odd 1.
3-I received a message that my bet with id number:….. is recalculated. What does it mean?
It means that one of the results of the match according to the information from the official websites has been changed and that is the reason for the bet recalculation.
4-Can I cancel my bets?
If the bet has been accepted no cancellation can take place.
5-How does a football match being calculated?
The result of all the football matches is counted up to the 90th minute. No extra time or penalties are counted in the result of the match.
6-How does a basketball game is calculated?
For the basketball matches the result is calculated up to the 40th minute of the game. If extra time was offered in the selection then the extra time is counted to the final result of the game.
7-What happens if I believe that there is a mistake with the calculation of my bet and as a result with the balance of my account?
In that case you have to contact us and provide us the bet id number so that we can review your bet settlement.
8- How does LIVE betting work?
Our LIVE bets will keep you in suspense till the termination of the sports event. Hundreds of fans simultaneously make bets in the mode of real time. The odds of bets are dynamical and change depending on the course of the sports event. Simultaneously the detailed information, such as the expired time, the current score, quantity of the shown yellow and red cards, etc is displayed in real time. LIVE bets are available not only for soccer games but also for other sports events, such as tennis, Formula 1, American football, ice hockey, skiing, etc.
9-I have bet on a game that has been postponed. What will happen with my bet?
If a betting event fails to take place as scheduled, for any reason, or if it ends without an official score and is not renewed within 30 hours, the bets will be refunded or credited to your account. If this game event is a part of a parlay or system bet, the event will be calculated with odds 1.
10-My bet has not been settled yet. Why not?
First of all, please check the detailed view of the corresponding bet in “My account”/”My bets” to be sure that the betting event has already taken place. If the event has already taken place and more than three hours have elapsed since the announcement of the results but your bet is still not calculated, please contact our customer support team, indicating your user ID and the corresponding bet number (as displayed in the detailed view of the bet). Please note that sometimes there may be delays in the calculation because the results must be confirmed by official sources. In the case of LIVE bets, the bets are calculated in real time as the game progresses. In individual cases, there may be delays in the calculation. For example, to make a correct calculation it can be necessary to review the record of the sports event. However it is possible only after termination of the match as the service of LIVE bets is more important.
11-When I try to place a bet, I get a message that I have exceeded the winning limit. How high is the winning limit?
Our bookmakers are entitled to set lower winning limits per bet. You will be informed of this directly when you place your bet.
There may be various reasons for changing a winning limit, depending on the supply and demand for a bet. Please note that winning limits may also be lowered for a short time when our bookmakers update the odds. It is usually possible to place the same bet with higher stakes shortly thereafter. In the meantime, however, the odds may also have been changed.
12-Why there are no bets offered for a match?
This can happen due to the odds changing.Our trader may be checking the odds of the game at that moment and as a result there are no offered bets for the exact moment.
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