Issues related to limitations, self-exclusion and account closure

Can I delete my account?

Your account cannot be deleted but you can activate the self-exclusion. You can choose between 24 hours up to 12 months 'time out' which means that your account will be closed for the wishing period and you will not be able to deposit money  to your account for that period.Although you will be able to login to your account and withdraw any remaining balance. Please note that you will be able to decrease your time out period or revoke it completely, only seven days from your 1^st request. For further details please contact our support and refer to the Terms .You can arrange your self exclusion from the 'time-out' section from your profile.



Information about Self-exclusion and Financial Protection

We are aware that whilst for the majority of customers gaming is simply an entertaining pastime, for a small number of people it can become a problem. For any players wishing to limit their gaming MARSBET offers the auto-exclusion option. You can send us an email on  support@MARSBET.com to request a self-exclusion period or threshold. Alternatively, the customer can access his/her personal MARSBET account and from the ‘Options’ menu the customer will then be able to select ‘Modify Data’ and then click on ‘Gaming Moderation’.

The Customer must complete the online request form with details of any other accounts open with MARSBET, select the auto-exclusion period, and then click on ‘Save‘ to submit the auto-exclusion request. The request will be accepted immediately and the client will receive confirmation by email.

Auto-exclusion is a formal process through customers at their discretion request to be barred for a definite or indefinite period. Self-exclusion shall become effective immediately. During this time we cannot accept deposits or bets. We will close the customer’s account and return any remaining monies. Any ongoing bets will remain active and any winnings will be paid to the customer on termination of the event. Once the self-exclusion period becomes effective, it cannot be cancelled by the Company for any reason whatsoever and the customer cannot open another account. Any accounts pertaining to customers who have excluded themselves for a definite period will not be automatically reopened, but after the expiry of the exclusion period the Customer may by written notice request the reopening of the account (no other method of activation is permitted)..

When setting up your account you may also choose to impose a ceiling on the maximum wager you may make in relation to a game as well as set a limit on the losses which you may incur, within a specified period of time. You may also opt to set a limit on the maximum amount of time spent during a single session. Should you exceed the maximum self-imposed limit at any time, then your session will be automatically ended and access to our Services will be denied.

Upon setting a limit or exclusion in the manner contemplated above, you can only change or revoke the limit or exclusion by written notice or electronic notice sent to MARSBET. A notice increasing or revoking a limit or decreasing the exclusion has effect only after 7 days after we have received the notice. A notice reducing a limit or increasing the exclusion period has effect immediately upon receipt of the notice by the Company.

We take all reasonable steps to ensure that the self-exclusion procedure is adhered to and we shall use all reasonable endeavours to ensure that no promotional material is sent to customers who have excluded themselves from playing. However the customer accepts that we are in no way responsible towards the customer or any third party if s/he continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the customer opens an account with the same details but inserted differently in the registration form) or if publicity material is inadvertently forwarded to him. We also strongly recommend that the Client seeks urgent professional assistance if s/he finds a way to continue playing during the self-exclusion period.

Information about closing an Account

1. An Account Holder may close their Marsbet Account at any time by contacting Marsbet’s Customer Support using the contact details provided in the “Get Help” section on the Website (www.Marsbet.com/help), either by phone or email. Any funds in the Marsbet Account will be remitted to the Account Holder.

2. Should an existing Marsbet Account be closed, any obligations already entered into will be honored.

3. Account Holders who wish to recover funds held in a closed, blocked or excluded account are advised to contact Customer Support.

4. In case of closure of their Marsbet Account due to gambling addiction or fraud, an individual must not open a new Marsbet Account. Marsbet will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. Marsbet reserves the right to close an account opened in breach of this rule at any point.